---
title: When am I not protected by Sapher Shield?
description: Why am I not protected by Sapher?
---

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1. [Sapher Customer Support](https://support.sapher.com/knowledgebase?hsLang=en)
2. [Consumer FAQ](https://support.sapher.com/knowledgebase/consumer-faq?hsLang=en)

January 28, 2026

# When am I not protected by Sapher Shield?

In certain situations, Sapher Shield may not provide protection while browsing: 

When not connected to the internet 

- When browsing in incognito mode 

- When using an in-app browser: Some apps open links in their own app-browser. For full protection, open links in your regular browser with the Sapher Shield extension active. 

- When the Sapher Shield extension is not turned on, or the user has not logged into the account.

- [About Sapher Shield](https://support.sapher.com/knowledgebase/about-sapher-shield?hsLang=en)
- [Getting started](https://support.sapher.com/knowledgebase/getting-started?hsLang=en)
- [Accounts](https://support.sapher.com/knowledgebase/accounts?hsLang=en)
- [Consumer FAQ](https://support.sapher.com/knowledgebase/consumer-faq?hsLang=en)
- [Business FAQ](https://support.sapher.com/knowledgebase/business-faq?hsLang=en)

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