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How to debug Sapher Shield extension "no response received" issues in iOS

If you experience a problem on your Safari mobile browser displaying "no response received from Safari," as shown in the image below, please follow these steps to troubleshoot:


Image (1)

STEP 1: Open your Safari mobile browser. Tap the "AA" icon in the bottom left corner. Choose "Manage Extensions" and turn off your Sapher Browser Extension.

Image (2)  Image (3)  Image (4)

STEP 2: Close the Safari app by swiping it away.

Image (5)

STEP 3: Open the Safari app again.

STEP 4: Tap the "AA" icon in the bottom left corner once more, and choose "Manage Extensions" to turn on your Sapher Browser Extension.

Image (6)  Image (8)  Image (3)

STEP 5: Exit the Safari app.

STEP 6: Open the Safari app again. Your Sapher Browser Extension should now be functioning properly.

Image (9)  Image (10)

If the problem persists and you need more help, please reach out to us at support@sapher.com.