---
title: "Debug: No response received (iOS)"
description: Debugging no response from Safari issue on iOS for Sapher Shield
---

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January 28, 2026

# Debug: No response received (iOS)

## Disable extension → restart Safari → re-enable.

If you experience a problem on your Safari mobile browser displaying "no response received from Safari," as shown in the image below, please follow these steps to troubleshoot: 

![Image (1)](https://support.sapher.com/hs-fs/hubfs/Image%20(1).jpg?width=190&height=411&name=Image%20(1).jpg)

STEP 1: Open your Safari mobile browser. Tap the "AA" icon in the bottom left corner. Choose "Manage Extensions" and turn off your Sapher Browser Extension. 

![Image (2)](https://support.sapher.com/hs-fs/hubfs/Image%20(2).jpg?width=184&height=398&name=Image%20(2).jpg)  ![Image (3)](https://support.sapher.com/hs-fs/hubfs/Image%20(3).jpg?width=185&height=400&name=Image%20(3).jpg)  ![Image (4)](https://support.sapher.com/hs-fs/hubfs/Image%20(4).jpg?width=185&height=400&name=Image%20(4).jpg)

STEP 2: Close the Safari app by swiping it away. 

![Image (5)](https://support.sapher.com/hs-fs/hubfs/Image%20(5).jpg?width=183&height=397&name=Image%20(5).jpg)

STEP 3: Open the Safari app again.

STEP 4: Tap the "AA" icon in the bottom left corner once more and choose "Manage Extensions" to turn on your Sapher Browser Extension. 

![Image (6)](https://support.sapher.com/hs-fs/hubfs/Image%20(6).jpg?width=187&height=405&name=Image%20(6).jpg)  ![Image (8)](https://support.sapher.com/hs-fs/hubfs/Image%20(8).jpg?width=188&height=407&name=Image%20(8).jpg)  ![Image (3)](https://support.sapher.com/hs-fs/hubfs/Image%20(3).jpg?width=187&height=405&name=Image%20(3).jpg)

STEP 5: Exit the Safari app. 

STEP 6: Open the Safari app again. Your Sapher Browser Extension should now be functioning properly. 

![Image (9)](https://support.sapher.com/hs-fs/hubfs/Image%20(9).jpg?width=184&height=398&name=Image%20(9).jpg)  ![Image (10)](https://support.sapher.com/hs-fs/hubfs/Image%20(10).jpg?width=182&height=394&name=Image%20(10).jpg)

If the problem persists and you need more help, please reach out to us at [support@sapher.com](mailto:support@sapher.com). 

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